Media Center
How Service Can Make or Break Your Travel Program
Date
June 7, 2021
From contract signing through implementation to agent interactions and technical support, service can make or break the success of your travel program. How? Read below to find out more. Why Great Service Matters Traveler Satisfaction When great service is a priority, travelers are happier and satisfaction is higher. Agents who get to know traveler preferences and work to meet their expectations help ensure high traveler satisfaction—even in those tricky travel situations. Because as we all know, travel disruptions will occur and things won’t always go according to plan. Policy Compliance and Program Adoption Excellent service isn’t just a win for…
Is Your Travel Technology Delivering?
Date
May 13, 2021
In today’s ever-advancing world, it’s more important than ever that your technology keep pace with the needs of your organization.
ADTRAV Scores Among Top 5% of Companies in Employee Engagement
Date
April 30, 2021
ADTRAV has scored in the top 5% of companies in employee engagement in its latest survey, distinguishing the company as a preferred employer. ADTRAV utilizes CustomInsight, an industry-leading employee survey vendor. CustomInsight works with many Fortune 100 companies and is a leader in developing strategies that help increase employee engagement. In 2020, ADTRAV earned the Best Org™ designation from CustomInsight for its exceptional employee scores in a wide range of important metrics, including engagement, strategic alignment, and manager competency. To qualify for this designation, organizations must score in the top quartile compared to hundreds of other organizations. ADTRAV is currently…
Behind Every Great Travel Program Is a Great Relationship
Date
April 8, 2021
Nothing brings synergy to a business relationship like truly knowing your partner. A strong, established relationship makes communication more open, support more enjoyable, and mutual success more attainable. Are you getting the “more” you deserve in your TMC relationship? Benefits of a Great Business Relationship Above-and-Beyond Service: You can bet that in a strong partnership, service levels increase. Great relationships are naturally prioritized, so when a need or issue arises, it’ll be top of the list for service. Active Listening: Ever feel like someone isn’t really listening, just waiting for their turn to speak? In a good relationship, that doesn’t happen—both parties are “all ears.”…
Time to Give Your TMC Relationship a Check Up
Date
April 5, 2021
Your TMC’s financial position can have a major impact on the health of your travel program. Know the signs and get the answers.
Goodbye, Flight Change Fees—Hello, Travel Options
Date
October 29, 2020
The COVID-19 pandemic did more to the travel industry than just slash business travel and shrink the travel market—it thoroughly disrupted the status quo and forced executives to rethink policies and innovate offerings to stay relevant in today’s wonky travel landscape. One such area ripe for retooling was ancillary fees, namely those known as “flight change fees.” These fees were typically charged when a passenger changed their flight. Ranging from $75–$200 depending on ticket type, this fee was charged in addition to paying the fare difference. These flight change fees make the airlines a large chunk of tax-free revenue but…